We have all been in situations where emotions run out of control. Once emotions are running high it is difficult if not impossible to think rationally and logically, two important skills required to solve most issues.
Certainly we must be able to remain calm ourselves to be able to think clearly and logically. It is equally imperative that the other person we are engaging with remains calm as well so they can take on board the message we are trying to impart.
Assuming we can stay cool in a difficult conversation or situation ourselves, what skills and tactics can we employ to influence other people’s behaviour and help calm them whilst still being able to focus on our overall objectives and stay in control of the conversation.
2 hours (presentation) or 3.5 hours (workshop)
The Calming Effect presentation context
Resist those who seek to dominate, manoeuvre and manipulate you by being calm, frank, clear and straight forward when communicating.
Assertiveness can be used to persuade or influence other people to do as you wish without having to resort to passive or bullying behaviour.
Assertive people are seen as decisive, in control and strong. They are confident and respected.
Assertive people feel less stress by being confident in their communication with others.
Keynote presentation objectives
- Learn why people become emotional
- Understand how staying calm allows us time to think clearly and logically
- Be and be seen by others as a confident person who is in control
- Implement a 3 step process of understanding (listening & empathy), aligning and questioning to calm other people when they become emotional.
- Learn to make less accusing statements by asking more questions allowing you to stay in control of difficult conversations.