Why Attend De-escalation Behavioural Training?
In today’s fast paced and often high pressured work environments, knowing how to calmly and effectively manage challenging behaviours is not just a skill, it’s become a necessity.
Attending this De-escalation Behavioural training workshop isn’t just about managing others—it’s about protecting yourself, supporting your colleagues, and creating a more positive and productive work environment.
Why Attend De-escalation Behavioural Training?
In today’s fast paced and often high pressured work environments, knowing how to calmly and effectively manage challenging behaviours is not just a skill, it’s become a necessity.
Attending this De-escalation Behavioural training workshop isn’t just about managing others—it’s about protecting yourself, supporting your colleagues, and creating a more positive and productive work environment.
Learn the 8 stages of the escalation cycle and be able to identify which stage someone is at and what to do (and not do) during each stage
- Calm
- Trigger
- Agitation
- Acceleration
- Peak
- De-escalation
- Recovery
What you'll learn in our De-escalation Behaviour course
At the end of the De-escalation behavioural skills course participants will be able to:
- Understand how staying calm allows us time to think clearly and logically and act professionally
- Learn how and why people become emotional
- Understand the 8 stages of the escalation cycle
- Learn to make less accusing statements by asking more open questions to demonstrate empathy and develop rapport and then use closed questions to stay in control of difficult conversations
- Explore assertive tactics such as fogging, the broken record and DESC scripting to put forward a confident yet calm message.
Who is the course for?
This De-escalation Behavioural training course is designed for participants who need to calm other people in stressful situations.
Course duration
StressLess Learning works closely in partnership with our valued clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements.
De-escalation Behavioural training topics
Emotional regulation and the brain
- Understanding agitated people
- High emotion and our brain
Staying calm ourselves
- Diet and exercise
- Breath control
- Being social
- Separate feelings of self-worth from other issues
- Deflect don’t defend
- Stay focussed
The escalation cycle
- How people become emotional
- Why people become emotional
- Jargon
- The 8 stages of escalation
- Know what stage of escalation people are at
Beginning with calm
- Reinforce calm behaviour
- Set expectation
- Explain procedures and routines
- Provide positive acknowledgement
- Benefits of rapport
Triggers
- Acknowledgement
- Modify the trigger
- Change environment
- Distraction
- Provide support
Agitation
- Active listening
- Empathy
- Reassurance
- Non confrontational body language
- Providing options
- Agree with feelings
- Align objectives
Acceleration
- Physical space
- Verbal redirection
- Avoiding demands
- Use “I” statements
Peak
- Verbal interaction
- Focus on safety
- Physical space
- Verbal interaction
- Safety for everyone
De escalation
- Positive acknowledgement
- Find agreement
- Future focused
- Closed questions
Post crises depletion
- Speak slowly and calmly
- Use silence
- Acknowledge feelings
- Empathy
Recovery
- A fresh start
- Avoid blame
Assertive techniques
- Fogging
- Broken record
- DESC scripting
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