Improve communication skills and gain valuable communication techniques in our popular Communication Skills Training.

How much of your day do you consciously spend focusing on communicating more effectively? Are your messages being understood as intended, or are you finding that miscommunication is occurring? Avoid misunderstandings when communicating and acquire the communication skills needed to be understood the way you intended.

Contact us to book a course for your business

Improve communication skills and gain valuable communication techniques in our popular Communication Skills Training.

How much of your day do you consciously spend focusing on communicating more effectively? Are your messages being understood as intended, or are you finding that miscommunication is occurring? Avoid misunderstandings when communicating and acquire the communication skills needed to be understood the way you intended.

Contact us to book a course for your business

Learn the top 5 communication skills and why they're so important

  • Active listening
  • Reading social cues such as body language, facial expressions, tone of voice, personal space and boundaries
  • Demonstrating empathy and building rapport
  • Leverage Emotional intelligence when communicating. Understand your own emotions and know when to self regulate (when to bite your tongue!) to improve communication.
  • Demonstrate clarity and being concise

What you'll learn in our communication skills course

At the end of the communication skills course participants will be able to:

  • Define effective communication and identify differing components of communication
  • Identify and overcome barriers to communication including emotional barriers
  • Use effective and definitive language to communicate assertively
  • Communicate with different people
  • Listen effectively and ask effective questions at the right moments
  • Show empathy, develop rapport and communicate with others

Who is the course for?

This Communication Skills training course is designed for participants who wish to enhance their communication skills, listening skills, who want to be able to establish rapport and develop lasting personal and professional relationships.

Course duration

StressLess Learning works closely in partnership with our valued clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements. We are able to offer bite sized topic driven sessions between 1 to 2 hours, half day, one and two day courses.

Download PDF Course Outline
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Communication skills training topics

Communication

  • What is communication?
  • What is effective communication?
  • The process of communication

components of interpersonal Communication

  • Word Choice
  • Vague vs Definitive language
  • Words to be aware of
  • Voice
  • Body Language
  • Posture
  • Facial and eye expressions
  • Style of dress
  • Personal space

Communication barriers

  • Cognitive dissonance
  • Emotional
  • Jargon
  • Cultural
  • Different personalities
  • Unconcious bias and perceptions

Emotions

  • Communication and emotion
  • Understanding and controlling our own emotions
  • 3 step process to managing other people’s emotions

Assertive communication

  • What is assertive communication?
  • Benefits of becoming assertive
  • Communicating assertiveness and confidence
  • Using Fogging, Broken Record, Negative Enquiry and DESC scripting assertive techniques

Listening skills

  • Listening habits everyone should use
  • How active listening impacts others
  • Listen to understand
  • Demonstrate listening

Communication objectives

  • Understanding objectives
  • Working backwards (begin with the end in mind)
  • Focus on objectives
  • Demonstrate listening

Questioning skills

  • Different Question types and when to use them
    • Open and closed questions
    • Leading questions
    • Rhetorical questions
    • Hyperthetical questions

Rapport and Empathy

  • Understanding the power of empathy and rapport in communication
  • Demonstrating empathy
  • Building rapport

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What people say

4.8 out of 5
4.8/5
4.9 out of 5
4.9/5
We do so much communication at work without thinking and sometimes end up with results we were not expecting. This communication skills workshop has made me re-focus on how I communicate which will help me get better results from people I work with. Thanks Ian
Samantha
2020
5 out of 5
5/5
It was awesome that we could still do this communication skills course during COVID whilst being in lockdown from the comfort of home. Thank you for being so accomodating with our team.
Rick
2020
4.7 out of 5
4.7/5
What we covered today in the communication skills training will really help me in my current role. I really enjoyed the part on active listening, empathy and building rapport.
Stacey
2019