Communication Skills Course Overview

Avoid misunderstandings when communicating. Acquire the communication skills to be understood the way you intended to be understood.

How much time do you spend focusing on communicating effectively? Take some time to master the skills required to be a skilled communicator.


StressLess Learning works in partnership with clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements. All course outlines are therefore to be used as a guide only.



Target audience

People wishing to enhance their communication skills, build rapport and develop lasting business relationships.

Download the PDF Course Outline.

Course Objectives

At the end of the course participants will be able to:
  • Define effective communication and identify the components of communication
  • Identify and overcome barriers to communication including emotional barriers
  • Use effective and definitive language to communicate with assertiveness
  • Communicate with different people
  • Listen effectively and ask effective questions at the right moments
  • Show empathy, develop rapport and communicate with others


  • What is communication
  • What is effective communication
  • The process of communication

Components of interpersonal communication

  • Word choice
  • Words to be aware of
  • Voice
  • Body language
  • Posture
  • Facial and eye expressions
  • Style of dress
  • Personal space

Communication Barriers

  • Cognitive dissonance
  • Emotional
  • Jargon
  • Cultural
  • Personalities
  • Perceptions and biases


  • Communication and emotion
  • Controlling our emotions
  • 3 step process to controlling other people’s emotions

Assertive communication

  • What is assertive communication?
  • Becoming assertive
  • Benefits of becoming assertive
  • Communicating assertiveness
  • Fogging, Broken Record, Negative Enquiry & DESC scripting

Listening skills

  • Listening habits
  • How listening impacts others
  • Listen to understand
  • Demonstrate listening

Communication objectives

  • Understanding objectives
  • Working backwards with communication
  • Focus on objectives

Questioning skills

  • Question types
  • Uses for questions

Rapport & Empathy

  • Showing empathy
  • Developing rapport

Other Communication Training

Customer Service Excellence
Influencing Skills
Negotiation Skills
Presenting with Impact

StressLess Learning, Communication Skills Training Experts