Planning & Problem Solving Course Overview

Work through various proven problem solving techniques and learn the best ways to implement those solutions with thorough planning that works.

By failing to prepare, you are preparing to fail. Benjamin Franklin

Download the PDF Course Outline.


StressLess Learning works in partnership with clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements. All course outlines are therefore to be used as a guide only.

Target audience

Anyone who has to plan and make decisions either by themselves or within a group setting.

Course duration


Course Objectives

At the end of the course participants will be able to:

  • Understand the barriers to becoming a creative thinker
  • Set goals to create and implement a plan
  • Use various problem solving methods including 6 Thinking Hats, mind maps, affinity diagrams and Ishikawa diagrams
  • Make more informed and effective decisions

Creative thinking barriers

  • Protecting our original ideas
  • Emotional barriers
  • Perceptions

Goal setting

  • Why set goals
  • How to set goals
  • Achieving goals


  • Understanding priorities
  • Importance versus urgency
  • Simple priority matrix
  • Stephen Coveys priorities
  • A list for life

Task list and planning

  • Task lists and planning
  • Why task lists don’t work

6 Thinking Hats

  • The six hats
  • Pros and cons of the 6 Thinking Hats
  • A working example

Ishikawa diagrams

  • History of Ishikawa diagrams
  • Creating Ishikawa diagrams
  • Pros and cons of the Ishikawa diagrams
  • A working example

Mind Maps

  • What is a mind map?
  • Creating a mind map
  • Pros and cons of the mind maps
  • A working example

Affinity diagrams

  • What is an  affinity diagram?
  • Creating an affinity diagram
  • How to use an affinity diagram
  • Pros and cons of the affinity diagrams
  • A working example

Making decisions

  • Voting
  • Leadership
  • Consensus

Other Increasing Productivity Training

Time Management
Taming the Email Monster
How to Prioritise

StressLess Learning, Training Experts