Microsoft Outlook logo

Course duration

(we will customise to your learning requirements and timeframe)

Target audience

This course is designed for those who need to know how to use Microsoft Outlook for email, calendar, contacts and tasks.

Download the PDF Course Outline.

Course Objectives

At the end of the course participants will be able to:

  • Use the Outlook Bar to navigate between Outlook Folders
  • Customise the Outlook environment
  • Send, receive and respond to mail using various options
  • Print, delete, move, reply to or forward mail items
  • Be able to sort, filter and group outlook items
  • Create, edit, print and delete appointments
  • Create re-occurring appointments and schedule meetings
  • Create and manage journal entries and tasks
  • Add details for people, organisations and distribution lists to the contact folder
  • Share information and outlook folders with others

The Outlook Bar

  • Using the folder list
  • Creating new groups
  • Creating and deleting folders
  • Moving items to folders

Outlook Folders

  • Basic folders
  • Personal folders
  • Public folders

Outlook Elements

  • Outlook today
  • Inbox
  • Calendar
  • Contacts
  • Tasks
  • Journal
  • Notes


  • Create and send mail with options
  • Mail attachments
  • Auto signatures
  • Flag mail for follow up
  • Recall Messages
  • Addressing Mail
  • Mail icons
  • Tracking mail

Handling Mail

  • Deleting mail
  • The Deleted items folder
  • Archive and auto archive
  • Sort, filter and group mail items


  • Appointments
  • Recurring appointments
  • Meetings
  • Multiple time zones

Contacts and Address Books

  • Creating Contacts
  • Creating distribution lists
  • Advanced Functions


  • Creating Outlook tasks
  • Assigning tasks
  • Recurring tasks

Outlook Features

  • The rules wizard
  • The organise feature
  • Junk emails
  • Out of office assistant
  • Mail Merge from Outlook contacts

Outlook Views

  • Understanding Outlook views
  • Creating views
  • Modify existing outlook views

Sharing Information

  • Simple delegation
  • Folder permissions
  • Accessing other peoples folders
  • Public folders
  • Creating additional mailboxes