Influencing Skills Course Overview

Influencing skills is one of the most important and sought after capabilities in today’s modern workplace. Influence can be described as the ability to alter or sway an individual or groups thoughts, beliefs or actions. People who generate influence can be powerful. We are all influential sometimes and influenced by others at other times. Be influential or be influenced.

The greatest ability in business is to get along with others and to influence their actions. John Hancock

Download the PDF Course Outline.


StressLess Learning works in partnership with clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements. All course outlines are therefore to be used as a guide only.

Target audience

Those wishing to enhance their influencing skills in the workplace which enables effective communication while developing lasting business relationships.

Course duration


Course Objectives

At the end of the course participants will be able to:

  • Identify the reasons for being and benefits of being influential
  • Understand influence
  • Learn how power creates influence and how to get it
  • Be aware of various influencing styles and your own preferred style
  • Explore Robert Cialdini’s 6 principles of social influence
  • Set clear objectives for influencing and show empathy, develop rapport

Defining influence

  • Influence
  • Persuasion
  • Manipulation

Why influence

  • Cognitive dissonance
  • Perceptions
  • Benefits of being influential

Power to influence

  • Formal or position power
  • Informal or personal power
  • Characteristics of influential people

Your approach to influencing

  • Rational approaches to influencing
  • Social approaches to influencing
  • Emotional approaches to influencing
  • Manipulative approaches to influencing

6 principles of social influence

  • Reciprocity
  • Commitment and consistency
  • Social proof
  • Authority
  • Liking
  • Scarcity
  • Applying the principles to business

Developing rapport and empathy

  • The emotional bank account
  • Ways to deposit in the emotional bank account
  • Rapport
  • Empathy

Persuasion self-assessment

  • Influence & Persuasion self-assessment tool