Customer Experience is Critical to the Growth and Success of Your Business therefore providing exceptional Customer Service cannot be understated. Learn more at our Customer Service training course.

Customer service and customer experience (CX) are seemingly interchangeable. Yet, one is a single touch-point with a brand, while the other impacts feelings and emotion, and encompasses the entire customer journey.

Customer Experience is Critical to the Growth and Success of Your Business therefore providing exceptional Customer Service cannot be understated. Learn more at our Customer Service training course.

Customer service and customer experience (CX) are seemingly interchangeable. Yet, one is a single touch-point with a brand, while the other impacts feelings and emotion, and encompasses the entire customer journey.

With 89% of companies now expecting to compete mostly on the basis of customer experience, it is imperative that we get customer service right.

If you’re not serving the customer, you’d better be serving someone who is

What you'll learn in our Customer Service training course

At the end of the customer service course participants will be able to:

Who is the course for?

Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.

Course duration

StressLess Learning works closely in partnership with our valued clients to customise and refine all course content and duration to suit both organisational goals and individual learners requirements. We are able to offer bite sized topic driven sessions between 1 to 2 hours, half day, one and two day courses.

Download PDF Course Outline

Customer Service training topics

Listening skills

who are our customers?

customer experience (CX)

Customer Retention

Handling difficult customers

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What people say

4.7 out of 5
4.7/5
4.9 out of 5
4.9/5
Thoroughly enjoyed this training. Thanks Ian. Great customer service course!
Brenda
2019
5 out of 5
4.5/5
What we covered today in the customer service training will really help me in my new role. I really enjoyed the part on empathy and building rapport. Was a nice crossover with communication skills training.
Vanya
2019
4.5 out of 5
4.5/5
Really enjoyed the customer experience part. I had always thought customers were mostly interested in price. Cheers guys.
Andrew
2018